After the entry into force of the contract of sale (after the receipt of the payment made by Customer), Pearlstory OÜ will assemble the order and hands it over to the company's logistics partners for delivery.
Delivery time for is up to 5-7 days. If the delivery is delayed, the Pearlstory´s customer service will arrange with Customer a convenient delivery time.
In order to avoid delays in delivery, the order forms have to be filled in carefully and the delivery information submitted should be accurate and valid.
Products damaged (but not its packaging) during transportation shall be replaced to Customer. Should the replacement be impossible, Customer shall receive a refund equal to the price of the products.
Pearlstory shall not be held responsible for a delay in delivery if the goods were handed over to the logistics partners on time, but the delivery was delayed due to circumstances that Tradehouse could not foresee or control.
Invoice will not be added to packages.
Delvivery partner is Estonian Post AS.